Customer Journeys
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Casuals & Visitors

A seamless experience that will keep casual customers coming back

Use the tabs to see how the customer journey works for the different access methods available to this customer

Customer’s number plate is scanned on arrival by the License Plate Recognition cameras

Customer is granted access to the car park

Number plate scanned on exit, payment is taken by the Tap & Go card readers on the exit terminal

Customer receives digital receipt by scanning the QR code on the terminal or entering their mobile number and receiving by SMS

Customers tap their payment card or mobile phone on the Tap & Go Reader at entry terminal

Customer is granted access to the car park

Customer taps the payment card or mobile phone on the Tap & Go reader at exit terminal

Customer receives digital receipt by scanning the QR code on the terminal or entering their mobile number and receiving by SMS